How do I correct old invoice numbers?

Question

I have just migrated and all the invoice numbers have been changed to a default starting from #1.

I don’t seem able to change them, I couldn’t find any help topics and according to the community chat, it seems that once generated, an invoice number can’t be changed.

Can this possibly be correct??

Tanvi_kataria · Accepted Answer

Hi @Ronda

* For existing invoices, the system does not allow changing the invoice number once they are created.

* For future invoices, you can set the invoice number to whatever you want (e.g., "**") before creating them.

Steps to follow:

* Login to Reckon One
* Open a company book
* Go to Settings - Day-to-day
* Click on Money in and select Invoice
* Set the Next invoice number
* Save

I hope this helps. Thank you!

Regards

Tanvi

Rav · Accepted Answer

Hi @Ronda

I'm really sorry to hear the team have dropped the ball here when it comes to keeping your invoice numbers consistent in your migration.

I can't make any guarantees but I'll send you a private message to grab some details from you and we'll try to organise a re-migration of your data so that your previous invoice numbers are reflected correctly.

Or if you'd rather leave it as-is now that you've been migrated just let me know.

Cheers