Payroll subscription lapsed

Michelle_10702505
Michelle_10702505 Member Posts: 7 Reckoner Reckoner
in Reckon Payroll

Hi!

I have gone into my app to create a new payrun and it is telling me that my subscription has lapsed but also that it expired on the 16th December 2025. I pay monthly by credit card.

I went in and updated my card details online to be sure this wasn't an issue however when I go to reactivate my subscription it tells me I already have it and the only option is to deselect it.

Can someone please look into this for me as I have an employee who would like to get paid!

Kind regards,

Michelle

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Hi @Michelle_10702505

    Apologies for the inconvenience, and thank you for your patience.

    I’ve checked and confirmed that it is currently in Cancelled status. I’ll follow up with the team and get back to you with an update shortly. Thank you!

    Regards,
    Tanvi

    Tanvi.png
  • Airconnexion_10864007
    Airconnexion_10864007 Member Posts: 8 Reckoner Reckoner

    My subscription is the same as Michelle_10702505. I did not cancel the subscription, hoping you can help me too. I think mine relates to the new rate in January 2026?

    Cheers

    Michele

  • Airconnexion_10864007
    Airconnexion_10864007 Member Posts: 8 Reckoner Reckoner

    I fixed mine by logging into the Reckon account and accepting the new rate due January 2026.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Hi @Michelle_10702505

    Thank you for your patience while we investigated the issue.

    I wanted to confirm the issue is now resolved. Please check and let us know if any questions or concerns. Thankyou!

    Regards

    Tanvi

    Tanvi.png

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