Unable to open company files after installing Reckon Accounts Personal Plus V31

SimonBrown

Upgraded from Accounts Personal Plus 2022 to Accounts Personal Plus V31. When attempting to open a company file receives error message.

Tanvi_kataria

Hi @SimonBrown

Apologies for the inconvenience.

Regarding the error message, please refer to the following article- Error - The file contains one or more accounts that require access to features not currently activate - Reckon Help and Support Centre

I hope this helps. Thank you!

Regards

Tanvi

Eric Murphy

We're you using Home & Business 2022 rather than personal plus?

From the looks of that message, it sounds like you've downgraded to personal plus whereas your file was used on the higher version previously?

GerryWinter

You can pay the difference to make it H&B.

GerryWinter

What have you decided to do?