I am about to get a new computer. What do I have to do to transfer my license from the old computer

GeorgeDeutsch4213
GeorgeDeutsch4213 Member Posts: 13 Reckoner Reckoner
in Personal Plus and Home & Business

Product Name

Installation Key Code (IKC)

Download Link

File Size

User Guide

Reckon Accounts Personal Plus Annual Licence

I have the code

Link

499 MB

Link

Best Answer

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff
    Answer ✓

    Hi @GeorgeDeutsch4213,

    I am not sure if we will be able to do that as it's one license activation per IKC key unless you purchase additional. You would need to discuss with the customer service agent on the phone and see what we can do for you.

    That's just based on my understanding and it could still be possible.

    Lucas.png

Answers

  • GeorgeDeutsch4213
    GeorgeDeutsch4213 Member Posts: 13 Reckoner Reckoner

    I also want to ask: Can I run Reckon on both machines (not simultaneously!) for a while whilst I bed down my new computer?

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @GeorgeDeutsch4213,

    You will need to call our customer service team 1800 732 566 and ask for the license to be activated on this new computer manually, which essentially transfers it to the new computer.

    Let me know how you go.

    Lucas.png
  • GeorgeDeutsch4213
    GeorgeDeutsch4213 Member Posts: 13 Reckoner Reckoner

    Thanks very much Lucas - that's what I thought but I wasn't sure.

    The other question was can I leave Reckon on my old machine for a little while and use it (not simultaneously) in case there is a problem with the new machine?

  • Eric Murphy
    Eric Murphy Member Posts: 572 Reckon Hall of Famer Reckon Hall of Famer

    @GeorgeDeutsch4213 there's a pinned post at the top of the personal range board with a doc about moving your software to a new PC

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    This is the KB, Eric is referring to - https://help.reckon.com/article/2ya0bgw36s-kba-5705-moving-reckon-home-and-business-to-the-new-pc

    But this is NOT for licensing and mainly to do with moving to a new computer.

    Lucas.png
  • GeorgeDeutsch4213
    GeorgeDeutsch4213 Member Posts: 13 Reckoner Reckoner

    Thanks Lucas and Eric. My Reckon and other files are stored on OneDrive and are therefore independent of the computer as I understand it. Therefore I assume I don't have to worry about them being affected by the change as I assume my entire folder structure will appear when I logon to Office 365 on the new computer - OK?

  • Eric Murphy
    Eric Murphy Member Posts: 572 Reckon Hall of Famer Reckon Hall of Famer

    George you should only keep your backups in cloud storage. Your actual file needs to be on c drive

  • GeorgeDeutsch4213
    GeorgeDeutsch4213 Member Posts: 13 Reckoner Reckoner

    Thanks. Now that I think about it, that's what I do.

  • GeorgeDeutsch4213
    GeorgeDeutsch4213 Member Posts: 13 Reckoner Reckoner

    No, what I said just before is not right. My four current Reckon files and my backup file are in two different OneDrive folders in the cloud. The backup files are a sub-folder of the current files folder. The file status is currently "Sync Pending" for the current files and "Available on this device" for the backup file.

    Should I have a backup file on an offline hard drive as well?

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @GeorgeDeutsch4213,

    We do recommend having a separate device such as a USB or external hard drive for a backup of your Reckon data files.

    Just incase as you can never be too careful.

    Lucas.png

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