Deductions not appearing when creating a pay run

I have set up a deduction for certain employees (pay money off their account) and attached it to the employees however when I do a pay run it doesnt show up at all even though its active and all of the information has been entered

its not a before tax deduction; union fees etc I have set it up as an other - if I can please get some help here this would be appreciated

Cheers

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klaura

Hi @CarolineS,

Deduction should show up under the Tax w/held when you're making a Payrun. Just hit the Add button if you haven't added it to the employee's pay setup yet.

CarolineS

No it doesnt answer my question I have done the setup process attached it to the employee but it doesnt show when I do his pay even when i try to add it - it is active etc

klaura

Hi @CarolineS,

Could you please provide a screenshot showing where it is not displaying? This will help us investigate the issue further.

CarolineS

this has now been resolved thank you for your help - I ended up getting support it was called a glitch lol

klaura

I am glad it is now sorted☺️