Time Out

CherieD
CherieD Member Posts: 7 Reckoner Reckoner
in Accounts Hosted

Hi,

The automatic logout after 5 mins is driving me crazy!! Is there anyway we can change the length of time for this?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager

    Hi @CherieD

    Can I get a more info on this please.

    Your company file should not be logging off after 5 minutes of inactivity.

    When you login and launch your Reckon Accounts Hosted file, you connect to our servers and start what we call a ‘session’. When you are logged into your Reckon Accounts Hosted file and working in it, your session will remain logged in indefinitely provided you are actively working in the file.

    There may be occasions where you need to work on something else away from your Hosted file which is absolutely fine. Just something to note is, if you’ve left your session idle for an hour, your session will disconnect and you'll need to login and start a new session. For that to happen, it means you haven't used or worked in your file for over an hour.

    If you are noticing your session is disconnecting anywhere short of an hour since you've last actively worked on your file, which it sounds like what is being reported here, then that is outside the norm.

    If you're certain that's occurring then it requires some troubleshooting and specific examples for us to investigate further so I'd encourage you to reach out to our technical support team as soon as the issue occurs so that our technicians can collect obtain info, screenshots and a HAR file where applicable.

    With all that said, I'd also recommend checking out the info my colleague @Datarec posted recently here as it's proven successful for a couple of users.

    https://community.reckon.com/discussion/comment/20660116#Comment_20660116
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited 4:24AM

    Hey @Kris_Williams

    There's an option to request deleting your own post under the Flag ➡️ Report option on any post.

    I'll remove your one above in a moment 🙂

  • Kris_Williams
    Kris_Williams Member Posts: 4,282 Reckon Hall of Famer Reckon Hall of Famer

    Thanks @Rav found it

  • Datarec
    Datarec Reckon Staff Posts: 1,445 Reckon Staff Reckon Staff
    edited 4:58AM

    Hi @CherieD

    The post with the images displayed is here.

    9.png

    Searching the Reckon Help and Support Centre | Asking good questions on the Community

    #TipTuesday: Picture Paints a Thousand Words | How do I add screenshots to my discussion?

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