I received a notice saying my licence has expired and have been locked out. Unlike previous years, there was no reminder. When I try to renew online it just keeps telling me my licence has expired.
Hi @1224440
Please give our Customer Service team a call on 1800 732 566 and they'll be able to get this straightened out for you đ
Thank you - I'll try that. I hoped to do it online as I am a bit hard of hearing.
I can help you to do this.
Just wondering how you went?
Every year I go through the hassle of renewing the licence. When I pay my bill, nothing is sent to instruct me to download software. Then one day it stops working and tells me to renew the licence. It never works. I always have to phone up. So far today, 5 phone calls and two emails with new licence keys. They don't work. I'll have to try again tomorrow because it's now after business hours.
Why such a primitive system? It appears you don't update the software or the customer interface from year to year. Why is the service renewal not automatic every time the annual fee is paid? The only reason I stay with you is because of the inconvenience of going elsewhere.
have you uninstalled the previous version and installed V31 If you are currently on V31 and just needed updating Give me a quick call first thing tomorrow morning and I'll sort it for you.
