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Unable to copy and paste from external sources to RAH

prasanna

Hi Team,

I am able to copy and paste within Reckon, but I am unable to copy text from external sources (e.g., PDF files) into Reckon POs.

Could you please advise on how to resolve this issue?

Thank you,

Comments

Jason Zhu

Hi @prasanna ,

Did you receive a pop-up asking for permission to access the clipboard when you first opened Reckon Hosted?

If you selected no, it will prevent copying and pasting from external sources.

Could you please check the site settings and ensure that clipboard access is enabled?

prasanna

Hi no unfortunately,

how do i get into this panel and enabler it

Thanks

prasanna

Hi no unfortunately,

how do i get into this panel and enabler it

Thanks

prasanna

issue.docx

prasanna

hI jason ,

attched how it looks like in computer

Thanbks

prasanna

hI jason ,

attched how it looks like in computer

Thanbks

Jason Zhu

Thanks @prasanna

Our Community Manager has also created this post which may help. Could you please try the recommendations outlined there?

Why can't I copy and paste, or print in the new Reckon Accounts Hosted platform?

Let me know how that goes.

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