Is there a problem with picking up GST on payments?

I'm entering a payment that includes GST, I do this every month. Normally when I put the NCG code an automatic GST collected amount is created- but not happening at the moment. The code is NCG, but the GST created is zero and can't be overriden- has something changed that I'm not aware of?

Accepted answers

Linda ABC

Hi Anne, in your screen shot you have entered 62 in the qty field. If this is the amount of the bill then it should be entered in the Amount field further over to the right? The qty field is for items and used in conjunction with the price field.👍😁

All comments

Anne Sterling

In case I'm not being clear, this is a bill, subject to GST. I don't usually enter the creditor invoice, it's a small recurring bill, I just enter the payment. The supplier has an ABN attached, just can't see why this is suddenly not working

Rav

Hi @Anne Sterling

Can you step me through the exact process you're going through so I can try to replicate this.

If you can add a screenshot or two that would be helpful as well.

Anne Sterling

Here is a screen shot of what happens. I enter the gross amount, the tax code is NCG which should calculate GST, but it does nothing, and sets the value of the whole transaction to zero

Anne Sterling

I've sorted out a workaround, creating a recurring transaction from the last time I posted the charge, where the GST was correctly calculated, so I'm fine to keep moving on what I'm doing, but there is definitely something wrong here

Anne Sterling

at lunch for half an hour or so now, if you want me to do anything more let me know

Linda ABC

Anne Sterling

Duh. So sorry Linda, of course, I'm rushing.thank you

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