Customer Statements

Jean_10862158

In Day to Day - Customer Statements, I did my end of month statements, and as I did, I noticed 3 or 4 negative balance ones. When I click on them, they open up into zero balance. Their names are also not customers, they are suppliers, so why are they getting mixed up in customers? And why list them with negative balances and they show zero balance statement with no entries on it?

I looked up one in my suppliers list and it shows as both cust. and suppl. Just because we got a refund from them, like a year or so ago, doesn't make them a customer surely.

I don't like this crossover at all. Not good accounting practice. Can you not tidy this up?

Thanks,

Rav

Hi Jean

I'm not an accountant so would like to get some more clarity on this. Can you provide a bit more info on this came about and what you're looking to tidy up specifically?

Why was the supplier marked as a customer and how was the refund actioned initially?

We have a process around handling refunds from suppliers as outlined in our how-to video linked below, can you please confirm whether this is how you actioned those refunds that has caused this?

Processing a cash refund from a supplier 🎥