New employee set up and assigning correct superannuation fund

Hello, I am setting up a new employee in Reckon Payroll and when I get to Superannuation details, I select NO to "use the employer default fund", I put in all the details for the employees chosen fund, however when I save and click to the next page "Pay Setup" I can see the software has chosen the employer default fund (even though I clicked NO to 'use the employer default fund' on the previous page) rather than details I have put in for the employee's chosen fund.

How can I fix this please. Thanks.

Accepted answers

All comments

Karren Labrador

Hi @redman,

Would you be able to delete the superfund? You can do so by navigating to Employee > Edit Details > Other Details. Under Superannuation, you may click the Bin icon to remove the current superfund and then enter the correct one.

redman

hello

ok, I have another employee who is using that default Employer Fund , if I delete it completely as you have suggested, will that action also delete the super fund details from this other employee?

redman

there is a way to fix the issue without deleting the default employer fund, as one of your collegues helped me with the same issue another time, but I cannot remember how to do it. This automatic choosing of the default fund by the software- even when I have clicked the NO button, seems like a bug that should be fixed.

Karren Labrador

This process will only delete the employee's current super, and it will not affect the default super or the super accounts of other employees.

redman

ok i have navigated

"to Employee > Edit Details > Other Details. Under Superannuation, you may click the Bin icon to remove the current superfund and then enter the correct one."

as you suggested. When I do this I can see the correct fund is chosen.

It is on the next step "Pay Set UP" where i Can see the employer default fund showing rather than the employee chosen fund. See screen shot below

Karren Labrador

Have you had a chance to try refreshing the page or logging out and back in to see if that updates the superannuation in the pay setup?

redman

yes . I’ve logged in/o

Karren Labrador

I need to review your account further. I have requested access and sent the details to your email.

redman

thanks. Yes I’ve responded to the email.

redman

thanks. Yes I’ve responded to the email.