deleted transaction from 2024, now not reconciling

Question

Hi,

A customer payment was deleted in error from Nov2024.

This has now thrown the Rec.

I would usually undo the previous Rec to rectify.  As the transaction is for 2years back, is there away i can enter payment to rec with out undoing all the previous months?

Jason Zhu · Answer

Hi @CuttingEdge,

I was wondering if the audit trail feature might be helpful in locating the deleted payment? The audit trail automatically tracks all the additions, deletions, and modifications made to transactions in your data file.

Understanding the Audit Trail in Reckon Accounts

Alternatively, do you have any backups you could restore to check?

Kris_Williams · Answer

I sent you a message this morning, did you get it?

CuttingEdge · Answer

ohhhhh, i see…. ill try this and if i get stuck i will give you a call. Thank you Kris