Export SAFF file to Colonial First State Clearing house

Question

Hi, not sure how to resolve this issue but I get errors when trying to upload the SAFF file to CFSCH. I have tried both Export SAFF and Export Super Data files. The later shown below provides some info. The Export SAFF only provides a message ' failed to process "filename.csv" . Can you please provide more details to assist with this process. Thank you

Kris_Williams · Answer

I don’t change the name, Reckon names it by date, I don’t change a thing and don’t open it, just download through files and upload to clearing house

Rav · Answer

Kris is correct, its the SAFF that needs to be uploaded to the clearing house.

Can I just confirm whether the SAFF you tried to upload included any special characters in the file name?

Kris_Williams · Answer

You only upload the SAFF, in my experience it shows an error report which sheds light on the errors.