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Setting up Super Stream

Leiza

I am re reading the steps in the "Configuring Reckon Accounts Business & Hosted for SuperStream" as I have uploaded my SAFF file twice and had them both fail. Both times have given me a message of :Too many invalid employees in the file. I am confused as to adding my Employees Super Fund in the Supplier List. When I get to the Bank Account details - I am having trouble finding this info. We are talking about the Super Funds right? I am honestly second guessing everything I am doing. Please help.

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All comments

Rav

Hi @Leiza

Is this your first try at creating a SAFF to upload to your clearing house? Or have you been able to do so previously?

Can I just confirm, have you added each employee's super fund details in their profile, most importantly their USI?

Jason Zhu

Hi @Leiza

Just confirming, are you saying that you are not sure how to find the Bank Account details of the Super fund?

Leiza

Hi Rav,

It is my first time at uploading a SAFF as I usually entered the info manually on the SBSCH.

I have added each employee's super details in their profiles - the only lines left blank are Limit (under rate) and the Fund Scheme.

Is this correct?

Leiza

Hi Jason,

Yes, I'm not sure how to find the super funds bank account details.

The USI and ABN are fine but how do I get the bank details please?

Kris_Williams

it’s actually not necessary to enter the employees super funds except for SMSF’s. I have always only had one payroll item called super, and as long as the correct super details are entered in the employee’s name the Saff file imports all the information to the clearing house

Jason Zhu

Unless the Super fund is a SMSF, you wont need to enter these bank details.

Do you have the ABN in the Tax Reg. ID section in Additional Info?

Leiza

That doesn't explain why my files are saying "too many invalid employees in the file"

I will go and check the details for the 50th time and hopefully come up with something.

Leiza

No I didn't Jason.

I will add the ABN to the Tax Reg. ID & give it another go.

Thank you

Kris_Williams

make sure all personal details are correct with no special characters in the names or phone numbers. Also you could look at the company details and ABN, no spaces in ABN. In the clearing house check the company details and ABN are correct

Leiza

Thank you so much Kris.

I know I have spaces in the ABN so I will delete those.

I feel more confident now, thank you everyone.

Rav

I'd be keen to hear how you go @Leiza, sing out if you have any more trouble.

Leiza

I have made the changes everyone has suggested and am now getting a different message.

"Add Employer Permission Exception. You are not authorised to auto create employers."

Does anyone know what thats about please?

Kris_Williams

in my contribution preferences in QuickSuper I selected No authorisation in the preferences

Leiza

Sorry, is that in Reckon Hosted or Colonial First State please Kris?

Kris_Williams

I use QuickSuper so I can only talk about that but it was a preference that may be the same in CFS

Leiza

Okay, I'll have a look around.

Leiza

Thank you Kris, I have rectified the authorisation aspect.

"There are too many invalid employers in the file" is the message I am getting now. Even though I only have the one business and have only added one. Has anyone else had this?

Can someone please also clarify that when you add your employees in CFS, the super details were prefilled with CFS name, ABN, USI etc. Do I leave them in or change them to my employees super details?

I am so confused.

Kris_Williams

whatever information you have in their name in the super details in Reckon will be carried over in the Saff file. You don’t have to add them in the clearing house, I would ensure they agree with Reckon if you are confident they are correct

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