Loading Company Data when trying to submit STP

Jenny_10112551

Hi,

For some weeks now when I go to the Reckon Customer portal to submit the Single Touch payroll, the portal comes up with, 'Loading Company Data' and the circle just keeps going around. I close that down & I have to export the information again and the second time the portal allows me in.

How can this problem be solved?

Thank you

Jason Zhu

Hi @Jenny_10112551

Sorry to hear you're having issues. One thing you could try is clearing your cache and cookies on your web browser. The one I have linked below is for Chrome.

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop