STP Submit Error

Mavis Xu

I have a question. We are the accountants and have always handled STP lodgements for our client. Recently, the client started processing STP themselves and also called to have their access enabled. In theory, they should now be able to lodge their pay runs. However, they have been unable to lodge any recent pay runs. At the same time, we are no longer able to lodge them using the "Send as Tax Agent" function either. What could be causing this issue?

Is it possible that the system only recognizes one lodgement pathway at a time? Since the client has activated their own STP lodgement access, could that be why we can no longer submit pay runs as their tax agent?

Reeta Paudyal

Hi @Mavis Xu ,

Thanks for your post. To get a clearer picture, can I just confirm a couple of details in Reckon Payroll:
• What is happening when they are trying to lodge the STP?
• Are they getting any error messages (exact wording if possible)?
• When did this start occurring after the client enabled their access?

Once we know a bit more, we’ll be able to point you in the right direction.