RESC problem

Question

Hi

Just trying to do a bit of prep for the EOY STP and reconcile RESC

I found an issue with one of our employees, where some of the Salary Sacrifice amounts are not being recognised as RESC amounts, and it is all very random.

I have tried to verify and rebuild and that didn't find any errors and ran that report again and it didn't fix it.

Rav · Answer

Thanks @Fordca

I've moved your post over to the right spot.

In regard to the situation itself, I'd suggest taking the look at the info from our awesome Accredited Partner @Acctd4 in this related post which outlines steps on how to resolve it.

Fordca · Answer

Yes sorry I am using Reckon Accounts Premier (Desktop)

Rav · Answer

Hi @Fordca

Welcome to the Reckon Community 🙌

This post has been created in the Reckon One section however based your screenshot it looks like you might be using Reckon Accounts Hosted or Reckon Accounts Desktop, can you let me know which software you're using and we'll get this to the right spot 🙂