Morning. We have uploaded our file to the CFS site, but the configuration of the file is incorrect. Can we please be guided on what we are doing incorrectly?
Hi @Linda Hawkins
This is our recommended setup to generate SAFF files for SuperStream -
Setting up your Reckon Accounts file for SuperStream
Is this the process you've followed so far? If so, what is the error that you're encountering when you're trying to upload your SAFF to the CFS clearing house?
Yep, it sure is. However when we import the file, the client's name is being imported into the super $ field, and all other weird and wonderful anomalies
@Rav any ideas? I forgot to tag you in previous response
Its hard to say what's causing that but just a question first, are you opening the SAFF file before uploading it to the CFS clearing house?
If so, I'd highly recommend not doing so as Excel can apply all sorts of data conversion to it which can affect the data within the SAFF file.
Let me know if that's the case or not here though.
@Rav definitely not opening the file, simply uploading to the CFS clearing house
Hmm ok, I'll be honest I'm not sure what's happening there but there are a couple of things that I can suggest.
The first is, I'd recommend giving our technical support team a call so we can have one of our technicians take a look into this. They can also organise grabbing a copy of your SAFF file as well to see what data is being output and its format etc.
Secondly, how many employees are you lodging super contributions for via CFS?
The reason I ask is, if its a smaller number of employees and if you find it easier, you could forgo using the SAFF method and instead setup your employees directly within the CFS clearing house and input super contributions manually. If you were previously using the ATO SBSCH this is similar to what may have been accustomed to.
Obviously, the SAFF method is our preferred/recommended option as all the info comes directly from your Reckon Accounts file and pay runs etc rather than you having to input data manually into the clearing house.
It is only for half a dozen employees, but the manual set up is tiresome, and no-one wants to do that! I have to log in remotely to access client's file, can you provide best number to contact technical support please @Rav
Yep that's fair enough, we do recommend SAFF as its your one source of truth when it comes your contribution data.
You can have a chat with our support team by calling 1300 137 657 or you can shoot through a web ticket by clicking HERE.
