Reckon will not remember database Desktop v35. Keeps prompting to open database. Third party integrated applications cannot connect to database. I have tried the following * running qbw32.exe - changed and tried to run as administrator * running qbw32premiergeneric.exe - changed and tried to run as administrator * Opening Reckon, going to File >opening database > save database >close Reckon. * Uninstalled/reinstalled * Reckon support have dialled in but could not resolve. Suggestions please.

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Reckon will not remember database - Premier Desktop V35

1277263

Reckon will not remember database Desktop v35. Keeps prompting to open database.

Third party integrated applications cannot connect to database.

I have tried the following

running qbw32.exe - changed and tried to run as administrator
running qbw32premiergeneric.exe - changed and tried to run as administrator
Opening Reckon, going to File >opening database > save database >close Reckon.
Uninstalled/reinstalled
Reckon support have dialled in but could not resolve.

Suggestions please.

Accepted answers

All comments

Eric Murphy

What is it that you are doing in Reckon Accounts exactly when this happens?

1277263

Each time I open Reckon it asks to open database, doesn't remember database from previous sessions.

Eric Murphy

When you say database, do you mean your file?

What's the exact message?

Kris_Williams

I had exactly the same message this morning after installing V35. Closed everything down and restarted computer and was very relieved to get the update file question type YES, and no further problems so far. Actually I didn’t get my friend to restart after all that as we were busy with super so I will update if there are any other problems

1277263

Yes it will not remember the database file. The Message is "Welcome to Reckon Accounts" Then the buttons Explore, Create or Open Database.

The database has upgraded correctly etc, but Reckon will not remember it.

Kris_Williams

If you go to File Open previous company, is there a drop down list. If not go to Set number of previous companies in the same dropdown

1277263

Thanks Kris, it is listed but still will not remember after I log out and log back in. Also, any changes I make to the set number of previous companies does not save. The issue is not that I can't find and use my company, the issue is that it will not remember it.

Kris_Williams

So you have to go to file open company and navigate to the folder to open it, correct?

1277263

Correct, each time I log in I have to go to the folder to open the company.

Rav

Hi @1277263

Is your file stored on a local destination on your PC or on a cloud location like OneDrive/Dropbox/Google Drive etc?

1277263

Local drive, same place it's always stored.

1277263

I have created a new Windows user and the problem is fixed on the new Windows user. This of course doesn't solve my problem, as all of my interfaces are setup on my original Windows user. Any ideas of how to fix original Windows user?

Robyn Kelly (Partner)

Can you try running your shortcut icon as Administrator

Right click the Reckon shortcut icon > Properties > Compatibility > tick Run this program as an administrator > click Change settings for all users.

This may then ask you a question each time you Open Reckon from then on but should resolve the previous companies opened not showing from past experience.