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Super Stream cancelled batch

Wendy Baso_7608481

I also have the same issue - I cancelled the batch in error and I followed the steps to revert to batch but system states no super payments for date range selected when I try to re-submit

I have also raised a ticket but I only work 1 day week so I need to get this solved today. Can someone please help

Accepted answers

Vrunda Shah

Hi @Wendy Baso_7608481

I'm glad to hear that resolved the issue. If you have any other questions, please don't hesitate to reach out.😊

All comments

Vrunda Shah

Hi @Wendy Baso_7608481

I'm sorry you're experiencing this issue.

I suggest reverting the pay run for the affected period back to Draft, then re-entering the super item and finalising the pay run again. Once that's done, check whether the super contribution becomes available when creating a new super payment batch.

This can help refresh the super payment record if it hasn't reverted correctly following the batch cancellation.

Please let us know how you go or if you're still receiving the same message, and I 'll be happy to assist further. 😊

Wendy Baso_7608481

Thanks Vrunda. I will let you know

Wendy Baso_7608481

Hi Vrunda - that worked perfectly. Now I have another problem - I have just come back from A/Leave and found that the 3 wage payments made in advance with super (but not put through the bank) have been cancelled. - Note the wages & super were paid on the same day when due.

I have checked as I made the payment by EFT and the BSB & the batch numbers match perfectly.

How do I re-submit & when I do I will do this via Bpay as the ref. number are 18 digits and I know some banks will drop off the last ones (assuming this is why they rejected when everything else was okay)

Vrunda Shah

Hi @Wendy Baso_7608481
I'm glad that worked!
Regarding your another issue, before re-submitting, could you please clarify one thing for me?

You mentioned that the payments were not put through the bank, but you also mentioned that you made the payment by EFT and that the wages and super were paid on the due date.

Can you confirm whether the money actually left your bank account?

I just want to make sure the payments weren't already processed, as re-submitting them could result in duplicate payments.

Once you confirm that, I'll be able to advise on the next steps. 😊

Wendy Baso_7608481

Yes. I prepared 4 weeks in advance and when they were due they were paid through the bank account.

Sorry for the late reply but I am trying to do 1000 things

Wendy Baso_7608481

Just so you know one of the payments was dated may last year but the return of money only came on 17July when I was away.

The other 2 are in u July

Vrunda Shah

Hi @Wendy Baso_7608481
Just to clarify, did you make the super payment and then find that the super batch was cancelled, or was the batch cancelled before the payment was made?

Wendy Baso_7608481

looks like they were cancelled before payment was made. But not sure why as the wages and super payment were submitted on the same day!! Is this because super was done in advance but payment wasnt received with a specified time.

I did ask the question on doing this in advance and was told it was okay as long as both the wages and super were paid thru the bank on the same day. Is this not so

If so - how does this work when you are away or intending to take annual leave and they fall while you are away??

Wendy Baso_7608481

Also to clarify the first cancelled super payment in May was done at months end as usual.

Vrunda Shah

Hi @Wendy Baso_7608481
Good Morning 😊

To help identify what's happened here, could you let us know the reason shown for the cancelled Super payment on those pay runs?

Any messages returned from Beam should be displayed there and may provide more detail about why the payment was cancelled.

You can check this by opening the SuperStream lodgement and selecting View History.

2026-08-07 09_06_40-Calendar _ Microsoft Teams.png

Thank You 😊

Wendy Baso_7608481

Morning Vrunda

Thanks for all your help yesterday but I ended up ring Reckon Support early this morning as I previously stated I only work 1 day and I needed to get this solved.

You helped me solve the 1st problem which I am grateful for.

My issues have now been solved and I was able to re-submit. I hope I don't get any more issues.

Enjoy your day and Weekend.

Wendy

Vrunda Shah

Hi @Wendy Baso_7608481

I'm glad to hear that resolved the issue. If you have any other questions, please don't hesitate to reach out.😊

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