Good morning everyone - Happy #TipTuesday!
We're now more than a month into Payday Super, and contributions are well and truly flowing through. With more submissions moving through Beam more often, it's the perfect time for a refresher on what your SuperStream statuses actually mean — plus some information on processing timeframes that will help keep things moving even faster.
When processing your SuperStream payments through Beam in Reckon One, you’ll see a range of statuses that help you track exactly where each contribution is up to. These statuses give complete visibility over successful batches, items needing attention, and any contributions that have been cancelled or refunded.
You can view the status on the main SuperStream screen under the Status column, on the top left of an individual batch or on the Payroll widget on your dashboard.
Here’s your quick guide to what each status means and how to use them in your payroll workflow.
This is the very first status you’ll see. It means the employer has not yet sent payment to Beam.
Beam has cancelled the entire contribution lodgement. This usually happens when:
- The employer requests cancellation
- Beam does not receive payment within 3 days (EFT or BPAY)
⚠️ When lodging via EFT or BPAY, you’ll be prompted to pay immediately. Failure to do so within 3 days will result in automatic cancellation.
All super funds in the batch became non‑compliant between submission and the point the batch would normally become RECONCILED.
Beam refunds the entire batch to prevent sending contributions to non‑compliant funds.
Beam has received the direct debit request, and the 3‑day clearance period has started.
Beam has received and matched your payment, and the funds have cleared successfully.
All outbound transactions have been successfully sent to employees’ super funds. For many submissions, this is the final status.
If there are any issues with the batch, you may see one of the statuses below. To learn more about what occurred, open the batch and check:
- Batch History for detailed event logs
- Batch Summary → scroll to the bottom for fund‑level messages
You should action these statuses as soon as possible to ensure all super has been paid successfully.
One or more super funds have responded with warnings or informational notes. These are often minor—e.g., a fund preferring to collect a gender field that was not provided.
One or more funds have rejected and refunded certain contributions. This status overrides SENT TO FUND WITH RESPONSE when both apply.
These are commonly caused by incorrect or outdated fund details (this is usually flagged when validating the batch). Be especially mindful of fund products that restrict contributions (e.g., pension products or certain government funds)—these are a frequent cause of refund statuses, as the fund name may be correct, but the USI has been entered incorrectly.
If you receive a refund, always check the employee’s fund information against the official details listed on the fund’s website or the ATO’s Super Fund Lookup before re‑lodging.
💡Tips for managing your Beam Statuses
✔️ Always check Batch History for employee‑level details
✔️ If a contribution is refunded, review the employee’s fund information before re‑lodging
✔️Refunded contributions cannot be re‑lodged in the same batch - a new batch needs to be created
✔️ Use the Beam dashboard widget for fast health checks and to spot items needing attention
I hope the information above helps make your super lodgement process in Reckon One even easier! Here's a bonus tip, we recommend lodging and paying your Beam SuperStream batch on payday (day zero). Doing so provides the greatest amount of processing time and helps ensure your business remains compliant with Payday Super requirements.
See you next Tuesday!
