Personal plus 15 hangs and reports not responding

Glen_7363140
Glen_7363140 Member Posts: 4 Novice Member Novice Member
edited October 2024 in Personal Plus and Home & Business
This 'hang' usually occurs after working in one of the investment accounts (this includes just viewing contents and not necessarily entering data). It happens when I exit the account by clicking on another account. I have conducted a full rebuild of my PC included wiping all discs clean. Reckon Personal Plus was then installed from Disc without any other program being installed - not even Outlook. The 'hang' is still there.

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  • Mirko
    Mirko Reckon Alumni Posts: 1,116 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey Glen, try to validate and if need be super-validate the file. See if this issue remains. Also could you test you you experience the same issue with a sample file - if not, it would support my initial though that there maybe a corruption with the data file (in particular one of your accounts). ^Mirko
  • Glen_7363140
    Glen_7363140 Member Posts: 4 Novice Member Novice Member
    edited February 2015

    Thank  you Mirko for your brilliantly quick reply. I have validated and super validated the file. I have not been able to generate the hang since then ... but the hang is intermittent, so I am a bit nervous.

    I do not think it is the file as I run a second (licenced) copy of Quicken on another computer at another site - and copy files between them. The system runs perfectly at that second site.

    Leave this with me for a few days and I'll let you know if the validation/supervalidation fixed the issue

    Thanks

    Glen


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