Installation Key Code different combination to what is requested by program

Nathan Salter
Nathan Salter Member Posts: 3 Novice Member Novice Member
edited October 2024 in Personal Plus and Home & Business
I have recently purchased a full version of Reckon Accounts Personal Plus 2015. I have decided to upgrade after the trial period had ended. During the installation, it requests the Installation Key which comes in the format of 2 sets of 6 numbers. However, the installation key that has come with the product is 4 sets of numbers (3 sets of 5 and 1 set of 6). How can I install the product when the installation key is completely different to what is being requested?

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,258 Accredited Partner Accredited Partner
    edited August 2019
    Nate mate, now I feel like an idiot. Where did you get this installation key code? When I look at mine, it has two sets of six characters. Are you sure you have the correct product? If I were you I would delete what you have and download the software again. 
  • Nathan Salter
    Nathan Salter Member Posts: 3 Novice Member Novice Member
    edited May 2015
    The product was bought from a shop so not downloaded. The installation key is on the box that the CD came in.
  • Chris Appleby
    Chris Appleby Member Posts: 27 Novice Member Novice Member
    edited September 2019
    Hi,

    Are you sure you haven't bought Reckon Accounts Premier edition - it has an installation key like that.


  • Zappy
    Zappy Accredited Partner Posts: 5,258 Accredited Partner Accredited Partner
    edited August 2019
    It would be on the tax invoice from Reckon
  • Nathan Salter
    Nathan Salter Member Posts: 3 Novice Member Novice Member
    edited May 2015
    Chris, I think that's exactly it. I went over it again with a fresh set of eyes this morning. CD has Personal Plus on it but the key has Reckon Accounts Plus written on it. I'm pretty sure they've stuck the wrong key code to the wrong box. I'll contact Reckon on Monday to get it sorted I hope.
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