Reckon Accounts Personal Plus 2016 no longer downloading currency rates

Michael

I concur.

I've done a test on PP2015 under WIN7Pro64-bit
and on PP2016 under WIN10pro64-bit.

BOTH these, tonight, 21:00PM 3/12/15 fail to change the US exchange rate from the last value of 0.70067

Yes, stocks like RKN and TLS all change OK, but not the exchange rates. But note the older operating systems and the vannual versions of PP both failing.

I wonder if this is some 'break' since the whenever the exchange rate was last 'fetched' as 0.70067, According to this chart, that may have been back on Sep 29 2015.

Perhaps this comparison will alert the DEV team to investigate

Gary

Hi everyone,

Sincere apologies for the inconvenience.

I've escalated this to our Development team to investigate this morning and I'll keep the thread updated upon hearing back.

Thanks,
Rav

Allan Smith_7910522

Rav - The currency rates haven't been updating in the 2015 version of this product for the past month either.

Allan - yes, as seen in the above PP2015/WIn7 test.

Gary

It would be a useful extension to security detail view to be able to chart currencies, as with share prices. ( or is it already possible but I don't know how?)

Hi everyone,
This issue is still under investigation by our Development team at this stage. I'll update the thread once a timeframe on resolution is determined.

Once again, sincere apologies for the inconvenience.

Thanks
Rav

David Clayton

I have similar problem. Last update for all currencies was 23/11/2015. This is the date on which I updated to PP2016.

Paul Haworth

Hi Rav,

Any update its been over a month

Paul

Paul ... see the end of this forum.....

Paul

This currency update issue is being addressed by John G's replay at this sideline forum topic covering the same matter:
https://community.reckon.com/reckon/topics/one-step-update-refuses-to-work?utm_source=notification&a...

Gary

Hi everyone,

Just an update on this, I've received word that foreign currency downloads will be back up and running as of mid-January.

I'll have more info to share as we get closer to the time.

Thank you for your patience everyone.

Cheers
Rav

Anton

As of 16 January 2016, currency updates are still not working.

Any estimate as to when the problem might be resolved?

Hi Anton,
Apologies for my delay in getting back to you.

The fix is not too far away. Final testing was being conducted and unfortunately an issue became apparent yesterday which prevented deployment.

The team are still working on this however, and I'll keep you updated.

Cheers
Rav

David Clayton

Rav, I've just found that not only is PP 2016 not downloading currency updates it is not showing the latest exchange rate in the currency list. I have been updating USD rates manually since installing PP 2016 including several for January. The currency list is still showing rates for 24th and 25th December. David Clayton

Now nearly mid February. Has anyone identified that currency rates are updating correctly ?

David Clayton

Still not working. Just tried it and get a message that it updated 4 items but can't find which ones. Worse still is that the currency list is not showing the latest exchange rates that I entered manually. It's showing a USD rate that I put in on 24th December even though I've entered several since then.

Hi folks.

The fix to this issue has been identified and tested successfully. The next phase is for it to be pushed into production and deployed. This is the current status of where it's sitting so hopefully it shouldn't be too much longer.

I can't specify any timeframes at this point, however once I have any more information I will share it with the thread.

As always, appreciate your patience and sincerely apologise for the frustration and inconvenience this is causing.

Thanks
Rav

tim.davis.aus

I have to say I have been watching this thread with some amusement as something similar (or possibly it was exactly the same) occurred in the 2015 release.

What concerns me is that for an organization the size of Reckon when they released 2016, they might just considered conducted adequate testing to ensure historical issues such as the inability to update currency rates, a marketed feature of the package, would have been reoccurred. It concerns me that this clear breach of good faith on the part of Reckon that thus far appears to be unrecognized by the vendor; that the vendor appears to view this as a simple annoyance; and, for many, that may actually be the case; for other, not so much.

The contractual obligation on the part of Reckon for what has been directly stated (not implied) is clear. Yes, we can each go in as individuals and 'edit' the rates using an alternative or even the same source(s) for the rates that our software claims it uses but that doesn't diminish the responsibility on the part of Reckon to meet it's contractual obligations each time it collects what is now an annual license fee for the use of a product that doesn't do exactly with it claims.

Ok, I've finally had my gripe ... now, could somebody at Reckon please fix this and and be clear about when and by what means that will be done? Some of us actually do depend on the currency rate features of the package and we would like to get what we are, in fact, paying for.

Cheers

Tim

Dima

Hi Rav,
I hope the "fix" will also fix the problem I encountered today when I clicked to update all share prices in RAPP2016 which I installed a week ago onto my new Windows 10, 64 bit computer. It brought up the following error:

After restarting RA I tried again and got the same message but on this occasion the Error Code was 7107.

Do yoy have any advice on how to avoid this happening?

I attempted to log in using the Internet Explorer to make this comment but after entering my email and password I got no indication that I was logged in. When I pressed the Submit button I was asked to log in.
On your advice I used Chrome and was able to send this message.

Dima

Hi Dima,
Was good to have a chat with you yesterday and sorry that you had some login troubles with the Community.

I've had a chat with a colleague and there are a few scenarios/options to go over in relation to the issue you've raised.

Can you please try updating ONLY the share prices (untick the 'Download currency exchange rates' option) and let me know if you receive the same error?

How large is your data file? Could you please validate and super validate your company file and try again to see if the error persists.

Another option is to create a new file and buy two or three shares for a date in the past eg. a month ago, and then update the share price ONLY (untick the 'Download currency exchange rates' option as above)

Finally, start the program in Windows 10 Safe Mode and try updating the share prices - http://kb.reckon.com.au/issue_view.asp?ID=5349

Let me know how get on

Cheers
Rav

Dima

Hi Rav,
Before replying to your suggestions I should like to say that on three occasions I got that error message I did send a Report and hopefully I assume correctly, your technical people would have access to them:

The ID's of the Reports are: 181663846, 181558441, 181557986.

Since I am not interested in currency exchange I have always selected only share prices:

Data file size is:

After validating and super validating I got the following pleasing result:

Regarding the problem that I could not log in into this Community using the IE in Windows 10 64 bit, although I could when I was using the IE with Windows 8.1 32 bit, I should like to say that I had no trouble using Microsoft Edge.

Thanks for the suggestions.

Dima

Tony S

Hi Rav,

What's the latest on this please? Any date for the fix to be rolled out yet?

Hi Tony,
This deployment has been delayed due to a critical issue with Reckon Accounts Hosted at the moment which the IT team need to focus on in the immediate term.

I know that's not very helpful in regard to this matter however and I apologise.

I will be in touch with the team at the resolution of the RAH issue for a further update and will let you know then.

Thanks
Rav

Now nearly mid March !! Has anyone identified that currency rates are updating correctly ?

Anton

I have tested the currency download today and it is still not working.

Hi everyone,
I am very happy to report that I have received confirmation of the currency download fix being deployed and is now working.

Please update your currencies when you have a chance and let me know if you encounter any further issues.

Thank you all for your patience.

Cheers
Rav

Paul Haworth

Hi Rav,

My currencies are not updating. Can you advise?

Paul

Hey Paul,
Sorry to hear you're still having issues with your currency download.

Are you using Personal Plus 2016? Can you let me know your operating system please?

Could you please try exiting your file in full (File > Exit), restart and then try downloading only the currency rates ie. untick the stock download option.

Let me know how you get on,

Cheers
Rav

Paul Haworth

Hi Rav,

Thank you for your reply.

I have Personal Plus 2015 running on XP 2002.

I tried what you suggested to no avail.

I look forward to hearing from you.

Paul

Thanks for trying Paul,

Please try the following -

Open the Currency List from Tools > Currency List. Select 'Update Rates' in the top right corner. Do your rates update from this method?

If not, then let's eliminate any potential conflicts from other programs or processes.

Start your Windows XP in Safe Mode, (INFO - http://bit.ly/1sPAM2z)

Open Personal Plus 2015 and attempt to update your currency rates in this mode.

Let me know how you get on

Cheers
Rav

Margaret Kotcharian

I have tested the currency download today 20th April and it is still not working. I am running Personal Plus 2016 on Windows 7. The currency update has not worked since 25 November 2015.

David H

This issue is marked Solved, but I've just tested currency download and it's not working for me.

Is it working for others?

Yes: At 22:30PM 7/6/2016 PP2016 on Win7 updated US currency OK.

Check if you have any 3rd party firewall software like AVG that is blocking the embedded internet Explorer 11 protocols from PP20xx.

Gary

David H

Well, latest values for me are still 25 Nov 2015. Same behaviour on all my data files. With or without firewall on. I could wireshark this, but I'm giving up.
US stock prices not updating, but that's on another topic thread.
AU stock prices updating, but not displaying as updated on the One Step Update Summary.
All up, Reckon Online Update is a mess.

David - agreed there is an issue with US stock presently, per the 25th May topic..

But how many firewalls are you running (ie: Windows firewall and/or any 3rd party ones too?) and what operating system are you running with PP2016?

Gary

Does anyone know a .csv import file format for currency price updates ?

It looks like the only reliable way to do this is not rely on Reckon's download server and source the information from other sites, as I do for share prices.

I have never experienced a service like this with any other product I have purchased.

We are not getting what we have paid for.

Can it last for much longer like this ?

John

David H

WinXP. One firewall: AVG. It was ZoneAlarm until about a week ago.
Was running PP2015. Just upgraded to PP2016. Same behaviour.