This does not appear to be the same computer that your s/ware was installed on. You will need to co

Fiona SamsFiona Sams Member Posts: 3
edited September 2019 in Accounts Personal Range
I purchased Reckon Accounts Personal Plus 2016 full version.  I disconnected my internet connection and internet security/antivirus software as advised whilst I installed the software.  Once I turned the internet security/antivirus software back on, my system asked to reboot to update and I received the following error message when launching the Reckon Accounts application

"This does not appear to be the same computer that your software was installed on. you will need to contact Reckon to update your licence details"

Can you please advise why this is happening and what i need to do to successfully open the software?


  • Trina QuadrioTrina Quadrio Member Posts: 5
    edited July 2016

    Hi Fiona,

    In keeping with the rundown atrocious condition of this software, this problem, along with others, has been occurring with Reckon personal plus for years. In continuing with their usual policy of ignoring ongoing problems instead of fixing them, it is still occurring. I have had this issue twice. Clearly, they still have not bothered to fix it. Customer service has yet to come to Reckon-land.

    You simply have to call them, it's a two second fix, and it will then install. Why you should have to do this, of course, is a completely different issue.......................

    Good luck


  • Chris ApplebyChris Appleby Member Posts: 38
    edited September 2019
    I had the same response when I upgraded to Windows 10. I simply clicked on the register online or activate online link and it registered, no problems.
  • Fiona SamsFiona Sams Member Posts: 3
    edited July 2016
    Hi Michael,

    Thanks very much for your insightful and honest response, much appreciated.

    Kind Regards, Fiona

  • Fiona SamsFiona Sams Member Posts: 3
    edited July 2016
    Hi Chris,

    Thanks, I'll give that a go!

    Cheers, Fiona
  • Reckon FAQsReckon FAQs Reckon Staff Posts: 700 ✭✭
    edited March 2017
    Hi Fiona,

    If re-activating does not resolve the issue, then you need to review your user permissions and ensure you have full Administrator rights, and full control permissions to all the C:\ProgramData  and your user directory (C:\Users|username) directories on this PC.  Then, delete the licence file at: C:\Program Data\Intuit\Quicken\Config\quicken.lic, launch Reckon Accounts Personal and activate again.

    Hope this helps.


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