Quickbooks V4 PDF Convertor - Cannot Email directly from Reckon Accounts after re installing on new

Sue Thewlis
Sue Thewlis Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
We have new PC's using Windows 10 Pro, we have re installed Reckon Accounts Premier Edition 2013, all good apart from now cannot create a PDF to email invoices etc directly from Reckon, seems there is a problem with QuickBooks V4 PDF convertor, I have deleted and reinstalled QB V4 PDF Convertor and made it the default printer as suggested, no success, other messages state "printer not activated - error code 20",I can see the PDF convertor in "Printers and Devices", status is ok, any assistance would be much appreciated!

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,404 Accredited Partner Accredited Partner
    edited August 2019
    Reckon 2013 is allegedly not compatible with Windows 10 but you might want to try it in compatibility mode
  • DebonAir
    DebonAir Member Posts: 390 Novice Member Novice Member
    edited August 2019
    You could download a pdf program, then print to the pdf printer. When it prints in pdf it will ask if you want to save or email, so select email.
    This will get you working if you are not ready to upgrade to the Reckon version of your books.

  • Zappy
    Zappy Accredited Partner Posts: 5,404 Accredited Partner Accredited Partner
    edited August 2016
    You dont want to do that. Its not a solution.
  • Sue Thewlis
    Sue Thewlis Member Posts: 2 Novice Member Novice Member
    edited August 2016
    Thanks for your replies, can you advise how I change to Compatibility Mode please Kevin
  • Zappy
    Zappy Accredited Partner Posts: 5,404 Accredited Partner Accredited Partner
    edited August 2019
    Yes. Yes I can
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,685 Reckon Community Manager Community Manager
    edited February 2017
    Hi Sue,

    Unfortunately, Reckon Accounts 2015 and below are not fully compatible with Windows 10 which in many cases results in errors when performing PDF related tasks.
    Reckon Accounts 2016 is fully compatible with Windows 10.

    I'd recommend taking a look at this KB article here which contains potential workarounds that may help however I cannot guarantee a successful result.

    To run your program in compatibility mode as suggested above, right click on your Reckon Accounts launch icon > Properties > Properties > Compatibility tab > Select the Compatibility Mode (screenshot example below)

    image
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