Backup crashes with error code 7058

SteveSteve Member Posts: 2
edited June 2019 in Accounts Personal Range
Using Personal Plus 2016 Release R1 on Windows 10, backup crashes with error code 7058. Reckon customer service refuse to help on the grounds they "are not trained to do support"! Have validated the file, tried to backup to desktop etc etc without success.Inability to backup makes the product too dangerous to use. Does anyone have an idea?

Comments

  • Andrew ChristieAndrew Christie Member Posts: 181
    edited June 2019
    Hi Steve
    Have a look at this earlier post re 'super' validating your file.
    https://community.reckon.com/reckon/topics/error-code-7058

    If that doesn't work, try the workaround in post http://kb.reckon.com.au/issue_view.asp?ID=5496

    Some (google) searches also indicate that this might be a 'Windows' error code and not Reckon's.

    I hope this is of assistance, if not perhaps another forum member might be able to assist further
    regards
    Andy
  • Gerry WinterGerry Winter Accredited Partner Posts: 300
    edited May 2019
    Please check the name of the file, if its to long because it tends to add dates to the name, just rename it to something shorter and try again.
    Gerry

    Gerry 0418907140

    [email protected]

  • SteveSteve Member Posts: 2
    edited June 2019

    Solved! Gerry's suggestion worked. Reduced the length of the file name (I chose 8 characters) and now backup is working again. This is a bug that should not be happening on Windows 10. Thanks to all who made suggestions. 

  • Andrew ChristieAndrew Christie Member Posts: 181
    edited March 2017
    It's always been a problem with Quicken / Reckon re file name since time began and I do not think they will ever change it. I forgot to check with you re this. Glad Gerry remembered this tidbit of information
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