Blocking of email system when statements opened

Rob_9175211
Rob_9175211 Member Posts: 3 Novice Member Novice Member
edited October 2024 in Accounts Hosted
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Hi,we are using Hosted 2016 and we are having trouble when our customers open their statements.

Customers are getting blocked from opening, or if they can open, then they can't close the email without the attached alert.

This is not something we have had a problem with in the past, and has only been happening for a week or so(that we are aware of).

Is this a possible virus attachment or genuine microsoft alert?

Comments

  • John G
    John G Reckon Staff Posts: 1,531 Reckon Staff Reckon Staff
    edited July 2017
    Hello Bob,

    Welcome to the Reckon Community.

    The error is a Microsoft Outlook message and you need to look there - please have your customers review their Outlook security settings, and if necessary, refer to their IT consultants

    This article may be of help - there was a recent Outlook security update that now blocks attachments with additional dots before the extension - as your email appears to have.  Remove the last dot in the Company file name in  Company > Company Information > Company Name.  Generate your email again and do you get a better result?

    regards,
    John

  • Rob_9175211
    Rob_9175211 Member Posts: 3 Novice Member Novice Member
    edited July 2017
    Hello John,

    You have saved us plenty of headaches. You were very much on the ball.

    Thank you for your accurate advice, it is much appreciated. What a difference a dot can make..

    Kind regards , Rob
  • Rob_9175211
    Rob_9175211 Member Posts: 3 Novice Member Novice Member
    edited July 2017
    Hello John,

    You have saved us plenty of headaches. You were very much on the ball.

    Thank you for your accurate advice, it is much appreciated. What a difference a dot can make..

    Kind regards , Rob
  • John G
    John G Reckon Staff Posts: 1,531 Reckon Staff Reckon Staff
    edited July 2017
    Great to hear it all working now.

    regards,
    John.
This discussion has been closed.

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