Multi currency

Robyn WiltshireRobyn Wiltshire Member Posts: 5
edited August 2019 in Accounts Business Range
I am using Reckon Enterprise 2016 and I have a customer that had to be invoiced in Euro but required gst on the invoice. The payment has come in however it won't apply the total amount to the customer and keeps leaving a balance. Can anyone help me please?

Comments

  • ZappyZappy Accredited Partner Posts: 4,659 ✭✭✭
    edited August 2019
    If you are exporting there is no GST. If you are invoicing from Europe then you are using the wrong version of Reckon. Have you tried changing the home currency in your Reckon file? 
  • Robyn WiltshireRobyn Wiltshire Member Posts: 5
    edited July 2017
    GST charge is correct under the circumstances as per the ATO, we are an Australian company.
    The problem is being able to allocate the payment, it keeps under allocating the amount to the invoice in question. 
  • ZappyZappy Accredited Partner Posts: 4,659 ✭✭✭
    edited August 2019
    "As per the ato"? Exports are GST FREE
  • Robyn WiltshireRobyn Wiltshire Member Posts: 5
    edited August 2019
    Thanks for your help Kevin... it was an issue with a software discrepancy which has been fixed by Reckon thank goodness :)
  • ZappyZappy Accredited Partner Posts: 4,659 ✭✭✭
    edited July 2017
    Delighted to be of assistance Robyn
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