Online Banking Centre won't open

Kelly_9053791
Kelly_9053791 Member Posts: 26 Novice Member Novice Member
edited October 2024 in Accounts Hosted
We don't currently use the online banking centre for anything - and when I try to even open it, my computer freezes and Reckon eventually crashes.

Is there a reason for this and a way to solve it?

Any advice would be appreciated.

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Have you set up the online banking centre? It can become corrupted. I recommend setting it up again
  • Kelly_9053791
    Kelly_9053791 Member Posts: 26 Novice Member Novice Member
    edited September 2017
    How do I do that? It may have been used at some point in time prior to me starting, but I'm unsure.
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Piece of cake Kelly. Create a new bank account. Untick online access in the existing account. Setup online access in the account you just created. Merge the old account into the new account. Call me if you get stuck 0407744914
  • Kelly_9053791
    Kelly_9053791 Member Posts: 26 Novice Member Novice Member
    edited September 2017
    Thanks Kevin, I don't know if that will solve the problem as I can't even get into the banking centre, and there are other accounts which have the online banking option ticked as well. Do you have any other suggestions of other things I can check?
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Kelly call me Kevin 0407744914
This discussion has been closed.

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