Reckon Accounts Home & Business 2017 Annual Licence Update - Lost Files

Lorna_9295456
Lorna_9295456 Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
I recently renewed our 2017 Annual Licence for Reckon Accounts Home & Business, however all files dating prior to 2015 have disappeared. Can you please advise how to recover the lost files? 

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,258 Accredited Partner Accredited Partner
    edited August 2019
    Have you got a backup?
  • Lorna_9295456
    Lorna_9295456 Member Posts: 2 Novice Member Novice Member
    edited September 2017
    Yes, we need to re-instate our backup. 
  • Zappy
    Zappy Accredited Partner Posts: 5,258 Accredited Partner Accredited Partner
    edited September 2017
    That makes things easy then.
  • Luke
    Luke Moderator, Reckon Staff Posts: 203 Moderator Moderator
    edited August 2018
    Hi Lorna,

    Simply renewing your licence shouldn't cause any data to be lost.

    We would recommend using the find feature within the file menu to help you look for your data file. See below:

    image


    Hope this helps.

    Luke.

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