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Reckon 2010/11 Problem with database and reporting
Thanks in advance for any advice/solutions from the community here.
Background - we are running two POS terminals in our business linked to QB, and I understand that the Reckon software is a tad "old" being the 2010/11 version but it has worked seamlessly until last week !
Problem : when we opened on Sunday morning the POS terminals were showing a message that they were unable to find the database. Checking on the computer in the back office (which hosts Reckon and QB) it came up with the same message but offered to look for the file on the computer. I hit OK (not thinking for a minute that it would work) and it quickly found the database and the 2 front of house terminals started working and had the same menu options and prices as before. So all good...
At the end of the day I noticed 2 problems which persist through to today:
1) when I go to post the transactions to QB, it says there are none to post
2) if I change a price on QB and/or add a new item to be transferred to Reckon, they do not pull through when I click the transfer option.
So I guess this is all linked and whilst we have a system that is working for customers we have lost the reporting facility and can no longer change the process/products.
Hopefully a fix/similar problems from someone out there???