Fortnightly pay not adding together to allow super to be calculated

Jo ArmstrongJo Armstrong Member Posts: 18
edited January 2018 in Reckon One
I have ReckonOne Payroll lite. I am paying fortnightly. I have some employees that over the 2 pay runs (1-15 and 16-31Dec) have earned more than $450 but the super is not calculating. If they earn over $450 within a fortnight it calculates but not over the month ie two payruns.
I have checked that in the employee set up they pay frequency is set to fortnightly.

Any ideas anyone? Does it might matter that my payruns are "unscheduled"? 

Thanks

Comments

  • Umesh Kumar KukrejaUmesh Kumar Kukreja Reckon Staff Posts: 19
    edited January 2018

    Hi Jo,

    Thank you for contacting Reckon Community.

    We really apologise for the inconvenience caused to you.

    We really apologise for the inconvenience caused to you.

    Please click on the below mentioned link and hope it work for you.

    http://kb.reckon.com.au/issue_view.asp?ID=5556

     

    Regards,

    Umesh
  • Jo ArmstrongJo Armstrong Member Posts: 18
    edited January 2018
    This link has been sent to me before when super is not calculating at all. This is not my issue as it is calculating just not over 2 fortnightly pay runs.
  • Jo ArmstrongJo Armstrong Member Posts: 18
    edited January 2018
    Thanks Umesh but that doesn't help. Super is calculating but just not over the month of 2 fortnightly payruns.
  • Jo ArmstrongJo Armstrong Member Posts: 18
    edited January 2018
    Thanks Umesh but that doesn't help. Super is calculating but just not over the month of 2 fortnightly payruns.
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