Hello, I have Recon Account Premier 2016

Tina_9640364
Tina_9640364 Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
Hello, I have Recon Account Premier 2016, I made an error, sent the customer a credit.  I now have received a payment from an customer with the credit taken off the total amount. I entered the payment applied the credits - all OK.  Why does the negative amount still appear in my AP Ageing Summary, or how do i remove it?

Comments

  • John G
    John G Reckon Staff Posts: 1,353 Reckon Staff Reckon Staff
    edited April 2018
    Welcome to the Reckon community Tina.

    Please check that the credit issued to the customer has been applied to the Invoice. 


    regards,
    John
  • Tina_9640364
    Tina_9640364 Member Posts: 2 Novice Member Novice Member
    edited April 2018
    Thanks John,
    I found the problem, I had created a Credit (enter bills), as well as a Refund/Adjustment.
    Therefore had two credits showing - dah
    I deleted one, now all working :-)
    Thanks for trying to answer.
    Tina
  • John G
    John G Reckon Staff Posts: 1,353 Reckon Staff Reckon Staff
    edited April 2018
    Thanks tina,

    Glad its all sorted.


    regards,
    John.
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