Email format with business name instead of accountshosted@reckon ?

Waterways of Singleton
Waterways of Singleton Member Posts: 3 Novice Member Novice Member
edited June 23 in Accounts Hosted
Hi, is there any way for our emails to send from our business name instead of accountshosted@reckon ? 

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Nope
  • Roslyn_9745732
    Roslyn_9745732 Member Posts: 102 Novice Member Novice Member
    edited July 2020
    That's disappointing ... Perhaps this should be looked into as clients often ignore these emails!
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited November 2018
    We have been asking for YEARS. Not likely to happen.
  • John Graetz
    John Graetz Member Posts: 1,447 Reckon Hall of Famer Reckon Hall of Famer
    edited November 2018
    Roslyn.  To add to what Kevin has said, it has been stated within this forum that what you want is not something that is on the priority list and nothing is in sight.

    However, there is an alternative which could be of benefit to you, as provided by Chandra from Cosmic Innovations, which has been brought to our attention on many occasions by Chandra.  Please refer to the following link for further information:
    https://community.reckon.com/reckon/topics/cosmic-invoice-for-reckon-hosted-it-now-only-1cents-per-e...
    John L G
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
    edited August 2019
    We cannot have the 'From' address as a user generated email address due to DMARC email authentication which is designed to stop spamming and phishing etc.
    DMARC (Domain Message Authentication Reporting and Conformance) is an email-validation system designed to detect and prevent email spoofing by verifying that an inbound email really does come from the domain it says it comes from.

    This affects other online software as well so isn't unique to Reckon Accounts Hosted ie. Reckon One, Xero, QuickBooks Online etc all operate in the same way.

    Please note, you can set a Reply-to email address in your preferences which allows recipients to reply to the email sent from Reckon Accounts Hosted and will be delivered to the designated email address.

    Additional info -
    Customers receiving emails from accountshosted@reckon.com and not from my email address
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited November 2018
    To add to what John has said, a simple read receipt would be a great innovation. You could inform those clients whom are not reading their invoices to add the hosted email address to their white list. It really should not require an add on. Of course this is of no help if the invoice is only a one off. 
  • Roslyn_9745732
    Roslyn_9745732 Member Posts: 102 Novice Member Novice Member
    edited November 2018
    Thanks everyone. :)
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited November 2018
    Great point Rav. The other systems work in almost the exact same way. I use them all and its not an issue. 
  • Greg Cogar
    Greg Cogar Member Posts: 1 Novice Member Novice Member
    edited June 2020
    But is there a way to add a field to override the label accountshosted to display your business name. The email address is fine, but the label should be easy to do for your programmers as this information is a better way to display for people receiving our invoice and has no effect DMARC email authentication it's just a label. Is this something you could do for us?

  • Alicia Anderson
    Alicia Anderson Member Posts: 12 Reckoner Reckoner
    edited June 2020
    This is what I was thinking today, you should be able to have a custom display name.  That's what I have done for my work email in oulook, when people get an email from me my name is displayed not my email address.  Surely Reckon could do something similar where the email is still from accountshosted but you can select a name to be displayed to the recipient?  At the moment I only send remittance advices and payslips directly from Reckon, all others (invoices, statements, etc) I email to myself and then send them from my email address so it looks a bit more professional.
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited June 2020
    Alicia Ive been thinking about it for years. Reckon don't see this as a priority. It won't change. Im comfortable with it. I use it every single day. Other people think its a big issue. Others don't care. It takes all kinds. 
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