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error code -6000,-83

James IvanovJames Ivanov Member Posts: 2
edited June 15 in Accounts Business Range

We are running Reckon Accounts Premier in multiuser mode, 4 out of the 5 users can access reckon without any issues.
There is only one user that cannot access Reckon file, this user can only access the file if one of the other users is log in.

Also, this one user cannot use Reckon in single user mode.

All setting are the same for all 5 users and we have tried all the listed fixes on line and nothing seems to help.
Can you please help, thanks.

Comments

  • Tian LanTian Lan Member Posts: 55
    edited July 2019
    I have the exactly issue like yours James! We have 5 users too. And one user can only access the file if one of the other users is log in. and this user normally starts working earlier, which will be very inconvenient for her as well. Have you found a solution to this?

    Thanks
    Linda
  • Tian LanTian Lan Member Posts: 55
    edited October 2019
    Hi James

    Do you still have the issue? 

    Thanks
    Linda
  • Theresa WatersTheresa Waters Member Posts: 24
    edited June 15
    Hi. We have the same issue. Did you get a resolution? Thank you 
  • Tarah LimTarah Lim Member Posts: 3
    edited October 2019
    is this resolved?
  • Theresa WatersTheresa Waters Member Posts: 24
    edited June 15
    Would like to know also if possible. We can not seem to get any where with it.
  • Tian LanTian Lan Member Posts: 55
    edited October 2019
    Our IT guy fixed the issue for us. All good now.
  • Tian LanTian Lan Member Posts: 55
    edited October 2019
    Fixed by our IT guy now.
  • Tarah LimTarah Lim Member Posts: 3
    edited October 2019
    image
  • Tarah LimTarah Lim Member Posts: 3
    edited October 2019
    Steps 1-3 fixed the error for me I had to delete the quickbook copy on the desktop first
  • James IvanovJames Ivanov Member Posts: 2
    edited October 2019
    Finally, found the issue and a solution.
    The problem is the pathway to the Reckon file, for some reason this one computer could not access this file.
    So, you can actually open the file directly, find the file location and double click on the Reckon file.
    It will automatically open Reckon and next time you open Reckon it will remember file location pathway.
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