STP Error 'AddressDetailsPostal'

WendyWendy Member Posts: 1
edited August 2019 in Accounts Business Range
What to do if you receive an error containing: 

The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

Check that your address information is correct in the Reckon Portal.  I couldn't update the address in the GovConnect area of the portal.  Go back to the portal log-in and update profile on the top RHS of the screen.  It did take a while but eventually the address appeared in the GovConnect area.

Don't try to replace the previous file with error message.  Upload a new file.  

I hope this helps.

Comments

  • edited July 2019
    Hi Wendy

    I had this same issue today, sometime after 3pm.  But only on one stp file, the next one lodged perfectly, same employer, same employees, just minutes apart.  ATO could not help me, my assumption is that it was some issue/bug at the time it was lodged.  Perhaps try to relodge maybe try an update event, otherwise, hopefully next week will correct it.  For me the next pay simply corrected the first one, because I was lodging consecutive progressive files.

    Sorry I can't really help, but I found absolutely nothing wrong with my setup which could have been the course.

    Kind Regards
    Kim Chapman
    www.cosbiz.com.au
  • GayeGaye Member Posts: 3
    edited July 2019
    Thank you so much for this, I found the issue (hopefully) in the set up of address and company name in the Reckon Portal...

    Will relodge and see what happens

    Gaye
  • Wayne GallagherWayne Gallagher Member Posts: 2
    edited August 2019
    Could somebody let me know if a resolution to the error message "The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found" has been successfully tested?

    Thanks in anticipation
    Wayne Gallagher
    La Trobe Academy of Business
  • RavRav Administrator Posts: 9,785 Administrator
    edited August 2019
    Hi Wayne,
    Yes there is, check out the Knowledgebase article below. The error message is covered in it -
    Common ATO Errors with Single Touch Payroll
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