Error in registering software Reckon Personal

david_10227171
david_10227171 Member Posts: 8 Novice Member Novice Member
edited October 2024 in Personal Plus and Home & Business
having reinstalled Reckon Personal i am prompted to register software to continue after i've entered registration i then get a product activation box asking for my customer ID. i enter this and receive the following error. any ideas?

Error in executing statement 
Array  (      [0] => Array          (              [0] => 42000              [SQLSTATE] => 42000              [1] => 8114              [code] => 8114              [2] => [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Error converting data type varchar to int.              [message] => [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Error converting data type varchar to int.          )   
)

Comments

  • Andrew Christie
    Andrew Christie Member Posts: 149 Reckoner Reckoner
    edited September 2019
    Hi David,
    From the SQL error it appears that your input may have also included a character/s? Customer number should be all numbers no spaces etc.
    Andrew.
  • david_10227171
    david_10227171 Member Posts: 8 Novice Member Novice Member
    edited September 2019
    hey Andrew
    numbers only entered, no spaces, no dashes same error
  • Andrew Christie
    Andrew Christie Member Posts: 149 Reckoner Reckoner
    edited September 2019
    Hi David,
    I presume also that your PIN contains numbers, no spaces, dashes etc?

    If so, perhaps another user may be able to indicate the root cause of the error.

    Sorry not to be able to assist further

    Andrew
This discussion has been closed.

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