Error in registering software Reckon Personal

daviddavid Member Posts: 10
edited September 2019 in Accounts Personal Range
having reinstalled Reckon Personal i am prompted to register software to continue after i've entered registration i then get a product activation box asking for my customer ID. i enter this and receive the following error. any ideas?

Error in executing statement
Array  (      [0] => Array          (              [0] => 42000              [SQLSTATE] => 42000              [1] => 8114              [code] => 8114              [2] => [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Error converting data type varchar to int.              [message] => [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Error converting data type varchar to int.          )   
)

Comments

  • Andrew ChristieAndrew Christie Member Posts: 160
    edited September 2019
    Hi David,
    From the SQL error it appears that your input may have also included a character/s? Customer number should be all numbers no spaces etc.
    Andrew.
  • daviddavid Member Posts: 10
    edited September 2019
    hey Andrew
    numbers only entered, no spaces, no dashes same error
  • Andrew ChristieAndrew Christie Member Posts: 160
    edited September 2019
    Hi David,
    I presume also that your PIN contains numbers, no spaces, dashes etc?

    If so, perhaps another user may be able to indicate the root cause of the error.

    Sorry not to be able to assist further

    Andrew
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