STP ATO sent the poll response but the service failed to deserialize it.

I have lodged my first STP and received this error. ATO sent the poll response but the service failed to deserialize it. I rang the ATO and they have received the file and there was no problem with it. I can't do the next payroll until this is fixed. Help!!!!!

Comments

Kris_Williams

I have had this message and yes it too had been received by ATO. There is no reason why you can’t continue with the next week

Pauline Rosevear

Submit to the ATO - Business

Kris, when I go to continue I get this message

To submit a Full File Replacement report, a previous payrun report must have been successfully processed by the ATO

Then I can't continue

Kris_Williams

Sorry no more suggestions at this stage

Rav

Hi Pauline,
Are you needing to send a Full File Replacement or are you attempting to submit a normal new pay event for the next normal payrun?

If so, don't select the Full File Replacement option. This is only to be used to completely replace the last SUCCESSFULLY submitted pay event. Because the previous pay event resulted in an error, the Full File Replacement option is not applicable in this situation.

Terence

Hello, I am having issues for the last 2 weeks submitting to STP.

I am using Payroll premier.

Latest response is

ATO sent the poll response but the service failed to deserialize it.

This was for both the current pay run as well as the resubmitted pay run from last week.

Any ideas?

TP.

Terence

Sorry, my previous issue from last week was

Either the ATO is down or Reckon SBR is unavailable

if this helps at all.

TP.

Terence

I have resubmitted both as a full file replacement as the only other option I have available is to "update a previously completed ATO submission or finalise year".

As the previous submissions have returned errors, I assume that they cannot be updated.

See what happens.

TP.

Terence

Success!!! Why and how I have no idea????

I am just happy with a good result. Small victories.....