Branch code error

Katie HoKatie Ho Member Posts: 6
edited November 2019 in Accounts Business Range
I am using the stp app, I received an error message after I submitted the pay run, it should probably due to the wrong branch code I entered during set up. I sent few emails to [email protected] and requested them to change the branch code few days ago, however no reply from them. Is it possible to delete my abn so I can register again? ABN 95617425117 I only have 1 branch under the ABN, can you confirm if the default branch code is 001?

Comments

  • RavRav Administrator Posts: 11,111 Administrator
    edited November 2019
    Hi Katie,
    Can you let me know what date you sent through your emails to that address? I'll follow up with the team that looks after it and see what's going on.

    Was your email sent from the same email address you have registered on this Community account?
  • Katie HoKatie Ho Member Posts: 6
    edited November 2019
    Thanks for your reply. I used [email protected] to send the email on 5th Nov. kindly ask them to change the branch code to 001 please, thanks. image
  • Katie HoKatie Ho Member Posts: 6
    edited November 2019
    Hi just to follow up on the issue, the branch code still haven’t change and no one reply my email. Can you please follow up? It’s been 2 weeks already! Thanks
Sign In or Register to comment.