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ONLINE BANKING FAIL TO OPEN

Sue JonesSue Jones Member Posts: 106
edited July 4 in Accounts Hosted
Trying to Upload Wage file to Bank since last night & all i get is a Blank Page showing:

"Navigation to the webpage was canceled"

Comments

  • edited April 11
    Contact tech support or bank, it could be bank issue.
  • edited April 11
    Which product are you using, you have posted as Hosted, and this is not how you go into online banking in Hosted.

    the screenshot says you are using 2014 product?
  • edited April 11
    For hosted click on 'online banking' then on bank data import.

    your screenshot and the tab looks like you are in a desktop version 2014.






  • RosemaryRosemary Member Posts: 11
    edited August 2019
    Sorry but I agree with Sue that is exactly how you go to online banking in hosted and  when you try to go to online banking the message that comes up is that navigation to webpage is cancelled.

    Any solution to this?
  • RosemaryRosemary Member Posts: 11
    edited August 2019
    Solved this by going to help and when the little box comes up saying you are going to a different page tick box for do not show this warning in future.
    I have had issues logging onto online banking for a few months now but this is the first time I have had this particular message, as the wait for support was going to be in excess of 10 minutes I tried something I have had to do before (as above) and got onto online banking. 

    Only you have to do this every time you want to access online banking which is frankly ridiculous, come on support fix the issue.
  • Eric MurphyEric Murphy Member Posts: 120
    edited August 2019
    Why don't you call the technical support team. You pay for access to it in your subscription and it's used for situations just like this. I wonder if you did that once in these 2 weeks. It's not happening for me or my other 4 users so it's probably something to do with your internet browser settings.
  • Carol White-nee NieperCarol White-nee Nieper Member Posts: 2
    edited March 6
    Anyone resolve this?  I have the same issue.
  • RosemaryRosemary Member Posts: 11
    edited July 4
    Hi Carol,
    I still get the same issue every time I need to do a payment but I have a work around to get the online banking to work.
    Close the navigation error message
    Go to Help
    Select Suggest new features
    You will get a security alert - tick the in future don't show warning, close
    it will bring up random help stuff just close that
    Go back to online banking and click and it should open the bank page for you to select the bank you want to use.
    I hope this works for you
  • Andrew PowerAndrew Power Member Posts: 1
    edited July 4
    Solution works for me
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