Backup problem
Don MacMillan
Member Posts: 6 Reckoner 
I have Reckon Home & business - new computer - installed Reckon 2020 program and accessed the files I had backed up - works fine until I try and backup - get a message saying Unable to open source file - I went to the reckon help site and entred the error code 3078 and followed the instructions - twice - still have the same prob
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I will take a look if you wish.
Call me on 0418907140 GerryGerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Hi Don. I recently upgraded to a new PC with Windows 10 from Windows 7. Reckon PP 2020 gave me a similar error messge after backing up. It turns out that, in W10, the long path name created by W10 , i.e. C:\Users\bgr23\Dropbox\My PC (LAPTOP-QJAJQNJO)\Documents, for the Documents folder is NOT compatable with what the Reckon Program is expecting, hence the error messges. I overcame the issue by creating a folder in the root directory, C:, called Quicken, i.e. C:\Quicken and then saving my files from Personal Plus in there. Works fine now.
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