Backup problem

Don MacMillan
Don MacMillan Member Posts: 5
I have Reckon Home & business - new computer - installed Reckon 2020 program and accessed the files I had backed up - works fine until I try and backup - get a message saying Unable to open source file - I went to the reckon help site and entred the error code 3078 and followed the instructions - twice - still have the same prob

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 904 Personal Range Expert Personal Range Expert
    edited June 2020
    I will take a look if you wish.
    Call me on 0418907140 Gerry

    Gerry 0418907140 

    [email protected]

  • Brad Read
    Brad Read Member Posts: 14
    edited June 2020
    Hi Don.  I recently upgraded to a new PC with Windows 10 from Windows 7.  Reckon PP 2020 gave me a similar error messge after backing up.  It turns out that, in W10, the long path name created by W10 ,  i.e. C:\Users\bgr23\Dropbox\My PC (LAPTOP-QJAJQNJO)\Documents,  for the Documents folder is NOT compatable with what the Reckon Program is expecting, hence the error messges.  I overcame the issue by creating a folder in the root directory, C:, called Quicken, i.e. C:\Quicken and then saving my files from Personal Plus in there.  Works fine now.