Superannuation liabilities not recorded correctly. Is it me?
I have recently taken over the bookkeeping function of a small business when their last person left in a hurry and under a cloud... so no handover... I am mostly across everything I need to do but I found an issue in the recent superannuation Q3 payment. I used the Custom Liabilities function (the same as I did for Q2 successfully). The liability amount for each institution came up on the CHQ register, and the balance of liabilities owing shows as zero. However, each individual entry in the employees' records shows there has been no payment recorded for all weeks in the quarter - therefore there is still a liability amount for each employee. Have I missed a step, and can I fix it? Please help!