Paying Supplier Invoices

When I am paying my supplier invoices I am selecting the bills to be paid and paying them in full. Once I have finished paying there is then an outstanding amount and a credit for that amount of the invoice that I have just paid in full. I have tried allocating the credit to the invoice but it will not clear from my pay bills screen

Comments

Acctd4

I find this happens on the odd occasion when a bill has negative lines in it.

Try running the "Verify Data" Utility (under File dropdown menu > Utilities) & then the "Rebuild Data" x 3 as this sometimes fixes a lot of file issues.

palmview

I have tried to do a rebuild and this is the message I get

Runtime Error!

Program: ...rogram Files ()x86)\Intuit\Reckon Accounts 2020\qbw32.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information

Acctd4

@palmview Hmm ... that's not good ... Suggestions @Rav ?

Rav

@Acctd4 Thanks Shaz

@palmview prior to this attempt, were you able to perform a Verify & Rebuild successfully on other occasions? Do you perform rebuilds quite regularly?

I had a quick chat with our Data Recovery team about this and if it crashes during a rebuild its far from ideal and the file may require assessment.

Do you have any recent backups that are error free?

palmview

I don't do rebuilds regularly. I do have a back up that is error free but it is back in September 2020.