Windows 10 Version 20H2 Unable to open Reckon due to no Internet Explorer, only Edge

I have tried multiple times to download Reckon Accounts 2021 and run it off my computer running Windows 10 Home, Version 20H2, which only has Microsoft Edge, even if you try and download IE11, it says it is successful but you will still only have Edge. I have adjusted the compatibility settings in Edge butit still won't launch.

Has anyone been able to launch Reckon with this set up? it is a relatively new update which is not Automatic.

Comments

GerryWinter

I would like to have a look at what is happening.

Rav

Hi @GPgisborne

Where specifically is this message appearing? During install of the new 2021 version or launch of the software? Or somewhere else?

Kris_Williams

is it just that internet explorer isn’t showing on your taskbar, because I use it often for some things. But I do use Firefox for my Reckon stuff. If you type internet explorer in the search bar you’ll probably be able to launch it. But something’s not right and I know Gerry can help you.

GPgisborne

Thanks for your help so far.

I am unable to install IE, even if you download it from the Microsoft store, it says completed and you're still only left with Edge.

This is when launching the program, I have installed the program fine beforehand.

Please see screenshots below of the shortcut, what happens after clicking the shortcut and what happens when searching for IE on my computer. Thanks.

PS I couldn't screenshot while searching for IE

Kris_Williams

are you using a reasonably new Lenovo laptop?

Rav

@GPgisborne

Check out the info in this help guide linked below, hopefully it does the trick but let me know how you get on -

https://help.reckon.com/article/8apw052t9c-kba-5395-this-version-of-reckon-accounts-requires-microsoft-ie-6-0-or-laterafter-updating-to-windows-10

GPgisborne

Hi Kris, I am using a Toshiba laptop.

Hi Rav, please see screenshot below, IE11 is not available to change.

Cheers

Zappy

Might be time to switch to brave browser.

Or CCleaner browser

Acctd4

@GPgisborne Have you expanded each folder? (The ones with crosses mean they have subfolders within them so the IE option should be in one of them)

GPgisborne

FYI I have installed IE11 like this a couple of times, but when you restart the computer IE11 is no where to be seen and only Edge is available.

Also I bought the computer on the right today which had a clean install of Windows 10 pro and is version 1909 and it launched Reckon no problems.

GPgisborne

@Zappy Tried Brave, not bothering with any other browsers (have tried three already now) as I can't think of a reason why this would work when it specifies IE

@Acctd4 Usually IE has its own parent folder and is easy to find, but I have expanded every selection to be sure and there definitely is no IE hidden anywhere.

Just hoping they update Reckon to suit 20H2 updates soon.

Thanks all for you suggestions.

Kris_Williams

Just want to add my 2 cents here that just may have something to do with your issue. I recently was working on a new cheap Lenovo laptop, that I thought had the basic Windows 10 home. I was trying to install a very old program and was getting many generic error messages.

after much googling I discovered that the version of Windows was something new that I had not come across before and was a secure type version that prevented installing programs outside of the Microsoft store or something of a similar nature. I accidentally found a setting that asked if I wanted to convert the windows10 to the normal home installation, having done that I was then prompted to activate the anti virus that up until then was inactive as now the machine was vulnerable.

only took a few minutes, no charge and after that was immediately able to install my program.

just a stab in the dark, first time I had ever seen it and have been building and fixing computers for many years.

Good luck

Zappy

Kris Windows 10 Home has been around for years. The version to which you are referring to is called Windows S. Its quite new.

https://en.wikipedia.org/wiki/Windows_10_editions

https://www.microsoft.com/en-us/windows/s-mode

Kris_Williams

It was actually Windows 10S and I had to switch out of S mode to normal Home to be able to install. But then you can’t go back it seems

Kris_Williams

is it possible to delete a post, accidentally posted twice

Zappy

Kris thats correct. You cant go back. Windows S won't allow you to install anything unless its from the Microsoft store. One of my clients bought it preinstalled for this exact reason. He doesn't want it to get viruses you see

Kris_Williams

That’s what I was referring to, but it may also be stopping the installation of Internet explorer

There’s always an Anti virus program, AVG has worked very efficiently for me for many years!

GPgisborne

Thanks @Kris_Williams but this is just windows 10, no S.

One thing that sounds similar is that there is no possible way to install IE once you have updated to this version of windows without going on the dark web I think.

Also I'm not sure how to delete a post sorry, but it's fine. :-)

Zappy

GP the system requirements should specify Windows 10 Professional. I'd be stunned if they don't. No one should be using Home in the office environment.

Kris_Williams

I have Windows 10 Home and have always had Internet Explorer - it was hidden in the beginning but I quickly found it and use it from the taskbar often

GPgisborne

Hi @Kris,

Search windows updates in the windows search, click check for updates and then look at optional updates that are available. Install the cumulative update 20H2 or maybe it’s called 10.0.19042, then see if you still have IE after that and you will understand where I am at.

Cheers

@Zappy, it is used in an office and it is the only computer in the office, and the only computer owned by the company, which is mainly run from home, it specifies windows 8 or 10. Whether it is home or precessional I don’t think it’ll make any difference as neither will have explorer available.

Kris_Williams

Believe me GP I share and understand your frustration - have dealt with many computers over the years and the issue i mentioned in the help that it may give you some insight was the most recent issue I had come up against. Took a lot of researching to solve the problem.

looking back over your posts I’m assuming the computer is 64 bit. And did you say it didn’t work on other browsers either hence you want IE 11?

Kris_Williams

That message about needing internet explorer could also be a generic message, with my incident last week the message gave me no clue where the problem was.

what about installing an older version of internet explorer, say 9 or 10, just a stab in the dark. I did find that update in my optional updates but won’t be risking it. My current version is Windows 10 Home. version 2004

GPgisborne

Hi @Kris_Williams, appreciate the effort you're putting in for my issue.

I tried installing IE9 and it said this is the wrong version for this system, from what I've researched it just won't happen.

Yeah, this is 64 bit, and I have tried different browsers as the default and still can't get it to work.

Cheers

Kris_Williams

So sorry you’re having all these problems - I hope someone with more knowledge that I have can help you.

Zappy

G.P call me Kevin 0407744914

Rosemary Harrison

Where is RAV in all of this and where is Reckon!!! Why are all my Reckon Accounts programs dependent on a program that has large gaping insecure holes in it.

Am on Windows 10 21H!. Opened Reckon Enterprise 2021 and Reckon Accounts Premier 2020 last week no problem.

Now suddenly the message repeated several times above comes up and no Reckon. As has been said IE is not now effectively downloadable. Have tried all the stuff mentioned above.

Reckon needs to solve the dependency on IE please!!!