New Employee number error - Reckon desktop

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GraceChang
GraceChang Member Posts: 2 ✭
edited April 2021 in Reckon Accounts (Desktop)

Hi Reckon community,

My first time posting a question here. Our organisation has 4 employees since Single Touch Payroll started. So, the employee numbers are 1 till 4. I am now trying to add a new employee and using Employee Number 5, but the system is not allowing me to add this new employee. I keep getting a pop up window with message: "You must enter a unique Employee number for this employee." I click OK and next pop up window has message: "Warning: Automation error". Not sure what to do next, as I do need to add this new employee regardless of whether there is an employee number or not. I tried number 6, but it also has the same message. I can't get past this stage to actually add the new employee into Reckon under Employee Centre.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    H Grace

    It's telling you that those numbers have already been used so it sounds like they may be assigned to inactive Employees.

    When assigning a new Employee a number, I always check the Employee Details report (which I have modified to include/exclude columns - inc adding the Employee Number - & memorised)

    If you open the Employee Contact List report (under Reports dropdown menu > List) , you can click on "Modify Report" & - on the Display tab - add/remove applicable columns incl Employee No. there. If you also select Employee No. under "Sort by" & "Sort in" Ascending order, you can see the last number used every time.

    IMPORTANT: On the Filters tab, ensure, you have All selected for Active Status !


    You can re-order/remove the columns on screen also as well as give the report a relevant title too 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • GraceChang
    GraceChang Member Posts: 2 ✭
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    Hi Shaz,

    Thanks for your comment. It's helpful as I have now found that Report you mention, but the strange thing is that the system has allowed me to number employees with the same numbers, as I had not realised that past employees who have resigned had the same employee number as the ones I have as 1-4, so there is now double up of some employee numbers in the system. Wondery why the system allowed that earlier but now it's not.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Before STP, the Employee Number field was voluntary but because it’s mapped to flow through in STP submissions, it needs to be unique now.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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