STP error message

JanetteH
JanetteH Member Posts: 3 Novice Member Novice Member
in Reckon Accounts (Desktop)

instance.EmployeeData[4].Detail.Email is not any of [subschema0], [subschema1]

I have re-entered all staff emails, ensuring there is only one email with no leading spaces etc and still this message appears. Please help

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi @JanetteH

    That error message is pointing to the 5th employee that appears in your STP list specifically. Once you've identified who that employee is, head back to the Reckon Accounts and check the email details for that employee specifically.

  • JanetteH
    JanetteH Member Posts: 3 Novice Member Novice Member

    Thank you Rav. Interestingly the 5th employee is ME. The email address is definitely correct. Could it be anything else?

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited May 2021

    @JanetteH That message specifically points to your email address - It may be an additional/missing character eg a comma, full stop, extra space, extra "@" etc

    Shaz Hughes.png

    Email | Website | Google Reviews | Facebook Reviews

Categories