Adjustment note

PSCSS
PSCSS Member Posts: 6 Novice Member Novice Member

We have an outstanding invoice that is not going to be paid - they have left town. I created an adjustment note for the exact same descriptions and amounts and applied it to the outstanding invoice but now it has a $29.64 balance credit on the adjustment note and showing the customer at -29.64 balance - can you please tell me how to fix this??

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,209 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited June 2021

    Is this amount the GST component? Check at the bottom of your Adjustment Note to see if the Amounts incl Tax checkbox is ticked or not.

    Either way, you should be able to allocate the balance either from the Adj Note window or in the Receive Payments window.

  • PSCSS
    PSCSS Member Posts: 6 Novice Member Novice Member

    It's OK - figured it out - invoice had been part paid already...... thanks for your help anyway !